Terms & Conditions

How to order

The easiest way to order is online from the Cecilia Hammarborg website. Simply browse the collection, make your choices and pay online through our secure server.

If you prefer to pay by cheque please email us and we will send you an order form.Please make cheques payable to Cecilia Hammarborg and write your home address, cheque card number, expiry date and security number on the back of the card.

Delivery

As we are a small company, most of our items are handmade when we receive you order. Therefore, our delivery times are a little bit longer. It does however guarantee that your order has been specifically made for you. If you have added any special requests for you order, this will be taken into account.
All orders will be shipped by Royal Mail Special delivery and require a signature on receipt. Within UK, we aim to ship them items within 3-10 days.

Please note that estimated delivery times are to be used as guidance only, commencing from the date of despatch, do not include weekends and holidays and are not quaranteed. Cecilia Hammarborg is not responsible for any delays caused by circumstances outside our control. We will do our best to inform you of any unexpected delays.

Non-delivery

If for some reason, you have not received you order, please contact us as soon as possible so we can track your order. Cecilia Hammarborg is not responsible for any non-delivered items.

Returns

Although we make every effort to describe each garment as accurately as possible we hope you understand that the unique fabrics and the hand-crafted nature of the garments and other products means that there may sometimes be slight variations in the texture of fabrics and the size of garments.

If you are not entirely happy with your order please return it within 7 days of receipt for an exchange or refund. Send the unused garment in its original packaging. Returned garment must be unused, unmarked and in the original packaging for full refund.
Please note that made to order items can only be exchanged to another size/product. We can also issue a credit note or gift voucher.

Shipping charges on returned merchandise are at the customer’s expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part. Returned items should be posted to:

Cecilia Hammarborg, Unit 2h, Oslo House, West Wing, 20 Felstead street, London E9 5LT

If you have any questions, please do not hesitate to drop us an email on ceciliahammarborg@gmail.com